Managing your payment methods is simple at Hello Studios. If you need to remove a payment method from your account, follow the steps below. Please note that if it’s time for your billing invoice and there’s no valid payment method on file, you may incur a late fee if the payment does not process successfully.
Steps to Remove a Payment Method Using the Hello Studios App
- Log In to the App
- Open the Hello Studios app on your mobile device and log in using your credentials.
- Access Payment Settings
- Tap on the four squares in the bottom right of the app.
- Scroll down and select “Payment Methods” from the available options.
- Select the Payment Method to Remove
- Locate the card or payment method you want to remove from your account.
- Tap on the payment method to view its details.
- Remove the Payment Method
- Tap “Remove” or “Delete Payment Method.”
- Confirm the removal when prompted.
Important Notes
- Ensure a Valid Payment Method is on File:
- Before removing your only payment method, be sure to add a new one to avoid payment interruptions.
- If your billing invoice is due and there is no valid payment method on file, your payment will fail, and you will be subject to a $25 late fee.
- Add a New Payment Method:
- You can easily add a new payment method through the app by navigating to “Payment Methods” and tapping “Add Payment Method.”
Need Assistance?
If you encounter any issues while removing a payment method or need help updating your billing information, our support team is here to help:
- Text or Call: 469-659-6110
- Email: hello@iamhellostudios.com
Why It’s Important to Keep Your Payment Information Updated
Keeping an active payment method on file ensures:
- Uninterrupted access to your membership and bookings.
- Avoiding late fees for missed payments.
- A seamless billing process for all your podcasting needs.
Thank you for trusting Hello Studios with your podcasting journey!