At Hello Studios, we’re committed to providing a seamless experience for all our podcasters, including reliable storage solutions for your recorded files. This policy outlines the structure for file storage and retention to ensure transparency and ease of use for all our clients.

File Retention Policy

• Free Storage Period: Files are stored for free for up to 7 days from the recording date. After this period, files are automatically deleted unless a storage plan is selected.
• Automatic Subscription: If files are not moved or deleted within the 7-day free storage period, you will automatically be subscribed to the $25/month tier plan. This subscription grants you access to your files as a Hello Studios team member through a shared Dropbox folder.

Premium Storage Service

Our premium storage service is designed to meet the needs of podcasters requiring long-term file retention and integrates seamlessly with Dropbox for secure cloud access.

1. Base Plan: $25/month for up to 1TB of file storage.
   • Storage Capacity: 1TB can hold roughly 10 episodes up to 1 hour each, recorded in 4K resolution with three camera angles.
2. Additional Storage: $10/month for each additional 1TB of storage.
3. Flexible Billing: Charges are applied automatically each month, ensuring uninterrupted access to your files.

How Storage is Managed

• Dropbox Integration: Files exceeding the 7-day free storage period are moved into a dedicated Dropbox “Paid Storage” folder, ensuring secure and reliable access to your files anytime.
• File Monitoring: Automated tools monitor storage usage and ensure files are organized efficiently.
• Storage Limits: Clients exceeding 1TB of usage will automatically be charged $10/month for each additional TB.
• Notifications: Automated email alerts will notify users when their files approach or exceed the 1TB limit, along with billing updates.

How to Access Stored Files

• Dropbox Access: Files will be stored in a dedicated Dropbox folder shared with you as a team member, providing a secure and user-friendly interface.
• Support Assistance: Contact us at hello@iamhellostudios.com if you encounter issues accessing your folder or need help managing files.

Policy Enforcement

• Automatic Deletion: Files not moved to a paid storage plan within the 7-day free period will be permanently deleted. This process is automated and irreversible.
• Subscription Management: Users are responsible for maintaining an active subscription to retain access to their files. Failure to pay will result in file deletion after a grace period.

Frequently Asked Questions

1. Why is Hello Studios’ service better than purchasing Dropbox directly?

• Tailored for Podcasters: We integrate file storage directly into your podcasting workflow, saving you time managing uploads or organizing files.
• Added Support: Our team provides hands-on assistance for file access and management, unlike standalone Dropbox services.
• Integrated Billing: Consolidate your podcasting needs into one seamless experience without managing multiple accounts or bills.

2. What happens if I exceed 1TB?

• You will automatically be charged an additional $10/month for every additional 1TB of storage used.

3. Can I downgrade or cancel my storage plan?

• Yes, you can adjust your plan at any time by contacting our team at hello@iamhellostudios.com. Please note that canceling your plan will result in file deletion after a 7-day grace period.

4. How is storage usage calculated?

• Storage usage is calculated based on the total size of files retained beyond the 7-day free period.

By subscribing to our storage plan, you agree to the terms outlined in this policy. If you have any questions or need assistance, please contact us at hello@iamhellostudios.com.

Thank you for choosing Hello Studios for your podcasting journey!