We understand that plans can change, and sometimes you may need to cancel a booking. At Hello Studios, we strive to make the cancellation process straightforward. Please review our cancellation policy below to ensure you’re eligible for a credit or monetary refund.

Cancellation Policy

• Eligibility for Refunds or Credits:
  • Bookings canceled at least 24 hours in advance are eligible for:
    • A credit refund to your account (if paid with credits).
    • A monetary refund to your original payment method (if paid in cash or card).
  • Bookings canceled with less than 24 hours’ notice are not eligible for refunds or credits.

How to Cancel a Booking

Step 1: Log In to the Hello Studios App

1. Open the app on your mobile device and log in using your account credentials.

Step 2: Navigate to Your Bookings

1. Tap on the “Bookings” tab at the bottom of the screen.
2. Locate the session you want to cancel from your list of upcoming bookings.

Step 3: Cancel the Booking

1. Select the booking you want to cancel.
2. Tap the “Cancel Booking” button.
3. Confirm your cancellation by following the on-screen prompts.

Step 4: Receive Confirmation

• Once your cancellation is processed, you will receive an email confirming the cancellation and whether you are eligible for a credit or monetary refund.

Important Notes

• 24-Hour Rule: To qualify for a refund or credit, cancellations must be made 24 hours before your scheduled session start time.
• Non-Refundable Late Cancellations: Cancellations made less than 24 hours in advance will not be eligible for any refunds or credits.

Need Assistance with a Cancellation?

If you encounter issues canceling your booking through the app, or if you have questions about your eligibility for refunds or credits, contact us:

• Text or Call: 469-659-6110
• Email: hello@iamhellostudios.com

Canceling your booking is quick and easy with the Hello Studios app. Thank you for choosing us for your podcasting needs!