How to Get Support

At Hello Studios, we strive to provide exceptional support to ensure your podcasting experience is smooth and stress-free. Whether you have a question, need assistance, or want to provide feedback, we offer multiple ways to get in touch with us. Here’s how you can reach out:

1. Direct Message Us in the Mobile App

The easiest way to get support is directly through our mobile app.

  • How to Send a Message:
    1. Open the Hello Studios app on your device.
    2. Click on the 4 square on the bottom right of the app.
    3. Select Report an Issue or Contact Admin.
    4. Type your question or concern and hit send.
  • Why Use the App?
    • Convenient: It’s always at your fingertips.
    • Fast Response: Messages sent through the app are prioritized for quick support.

2. Text Us at 469-659-6110

Need quick help? Send us a text message!

  • What You Can Text About:
    • Scheduling inquiries
    • Membership questions
    • Technical support
  • Response Time:
    • We strive to respond to all text messages within 1 business day.

3. Call Us at 469-659-6110

For immediate assistance, give us a call.

  • Availability:
    • Our team is available during business hours to assist with your questions or concerns.
    • If we miss your call, leave a voicemail, and we’ll get back to you as soon as possible.

4. Email Us at hello@iamhellostudios.com

For more detailed inquiries or support requests, email is a great option.

  • What to Include in Your Email:
    • Your full name
    • Membership details (if applicable)
    • A clear description of your issue or request
  • Response Time:
    • We aim to reply to all emails within 1-2 business days.

Which Method Should You Choose?

  • For Quick Questions: Use the mobile app or text us.
  • For Detailed Inquiries: Email us at hello@iamhellostudios.com.
  • For Immediate Assistance: Call us directly at 469-659-6110.

We’re Here to Help!

No matter how you choose to reach out, our team is committed to ensuring your questions are answered and your podcasting needs are met. If you have any additional feedback or suggestions on how we can improve our support, we’d love to hear from you.

Thank you for being part of the Hello Studios community!