We understand that situations change, and you may need to end your membership with Hello Studios. While we’re sad to see you go, we want to make the cancellation process as smooth and transparent as possible. Please review the following guidelines to ensure a seamless transition.
Notice Requirement
To cancel your membership, we kindly ask for 7 days’ notice before your next billing cycle. This allows us time to process your request and ensure there are no additional charges.
How to Cancel Your Membership
We want to make this process straightforward for you:
- Submit Your Request in Writing:
- All cancellation requests must be emailed to hello@iamhellostudios.com.
- Please include your full name, membership details, and the reason for cancellation in your email.
- Acknowledgment of Request:
- Once we receive your email, we will send you a confirmation to acknowledge your cancellation request. If you don’t receive a response within 2 business days, please follow up to ensure we’ve received your email.
File Management
We understand how important your content is, and we want to ensure you have time to handle it appropriately:
- File Removal Deadline:
- If you have files stored on our servers (such as in Dropbox), they must be downloaded and removed within 7 days of submitting your cancellation request.
- Permanent Deletion:
- After this 7-day period, all files will be permanently deleted from our system and will not be recoverable.
Access After Membership Ends
Once your membership is canceled:
- Studio Access:
- You will no longer have access to Hello Studios’ facilities, services, or resources.
- Membership Benefits:
- Any remaining membership benefits, such as credits or services, will no longer be available.
Minimum Membership Commitment
If your cancellation occurs before the minimum membership duration of 3 months, you will be charged the remaining balance for the term at the time of cancellation. This ensures compliance with the terms agreed upon at sign-up.
Need Help?
If you’re canceling because of a specific challenge or issue, we’d love the chance to work with you before you decide to leave:
- Payment Adjustments: If financial concerns are causing you to consider cancellation, please reach out to discuss possible solutions like adjusting your payment dates or transitioning to a different plan.
- Pause Options: If you need a temporary break, ask us about our Community Membership Plan as an alternative to canceling entirely.